Frequently Asked Questions
How can we contact you?
You can email us at CyberSpaceTradeShop@mail.com
Or Call Our Customer Support
Phone Number: 1-845-605-0865
How do I place an order?
Simply choose your style from the menu choice on the product page then click the “ADD TO CART” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.
How long will my order take to arrive?
Processing time: 7-10 business days.
Once shipped: 18-25 business Days.
(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)
Do you ship internationally?
Yes! CyberSpaceTrade successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
How secure is my personal information?
Every part of CyberSpaceTrade meets all 6 categories of PCI compliance standards; meaning we adhere to the highest industry standards in order to protect your personal information when you checkout and purchase from our online store.
Additionally, every page of CyberSpaceTrade uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.
I placed an order, but I didn't receive a confirmation email... What's going on?
Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under "Contact Us" section of our site.
Will I get my item before _________?
If you plan to give one of our items as a holiday gift, we recommend you place your order as soon as possible, 2-4 weeks before the date the holiday is happening otherwise there is a risk of the item not arriving there on time. We are not to held responsible for items that do not arrive before the holidays.
What about custom fees?
This depends on the laws of your country. We strive to avoid this, however we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.